Posts Tagged ‘chili s’

How Chili’s Handled A Tiny Customer Complaint: They Did Right By Me

Posted on November 5th, 2010 by by Jesse Michelsen

It’s so interesting how the internet has changed the way we do things. A few weeks ago I had a really bad experience with Chili’s. I talked to the manager there, and little was done to make me feel warm and fuzzy about my experience. So, I blogged about it. I wrote up every detail […]

What Is Your Service Tolerance Level?

Posted on October 12th, 2010 by by Jesse Michelsen

Update: Soon after this experience, and prompted by all of my awesome readers, I contacted Chili’s via their Twitter account. They really went the extra mile to make things right, and I appreciate it. Check out my follow-up post detailing what they did. Thanks for caring, Chili’s. Saturday, my wife and I had an exceptionally […]

 
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