I Do What The Computer Tells Me: Overcharge!

After our Applebees excursion, we went to the mall. I know, wild night huh?

We don’t go to the mall often, or ever for that matter. I think the last time I went was when I got my eyes checked because the mall contains the closest eye doctor to our home, and that was more than a year ago.

But we went there so my wife could do a little baby and mommy shopping in a maternity store as they are few and far between, even where we live and babies seem to grow on trees.

As usual, every store in the mall had signs boasting, “Sale! Sale!” and we did venture into a few of them, one of which was J.C. Penny where my wife found this “adorable outfit set!” (her words, not mine 😉 ) that was drastically marked down. It was a top, bottom and a little sleeper to go with them for $10. I guess that’s pretty good, I don’t pay too much attention when baby/clothes shopping, I’m sorry ladies it’s just not my thing.

Anywho, my wife forced me to take the little outfit up and pay for it and I had completely forgotten the price she told me so when it rang up for $12.99 for the pair, I didn’t even think about it. As I walked back to where my very pregnant wife was sitting I thought to myself, that was kind of expensive for one outfit. (yes I completely spaced and forgot it was two outfits)

I voiced my thought to my wife who instantly put on that, “are you kidding me” face for so many reasons, then she told me that the outfit was supposed to be $10 not $12.99. At that point, I got kind of mad.

I wasn’t mad at my I’m going to burn a hole in your face with my eyes for saying what you just said wife, I was mad at the store. If the price is marked down, why did they charge me full price?!

So I went back to the checker and told her of the mistake. She scanned the item and said, there’s nothing I can do, I don’t work in this department and whatever comes up on the computer is what I have to charge you. After politely standing my ground a little, she politely said I should find someone else that works in the department, show them where I got it and they can probably fix the mistake.

It was a little late for J.C. Penny on a Friday evening and there didn’t seem to be anyone else there but after walking around for 5 or 10 minutes I spotted someone and told them of my problem. They said they could help and we went to the check stand where she marked the item down manually and refunded me the $3…yep, all that for $3.

What really solidified my frustration with J. C. Penny was that when I asked the second checker why the price rang up wrong, she said “sometimes the pricing department does things wrong and the price never gets changed. When we discover the problem, we report it to them and it gets changed so I guess no one had noticed yet.” so even though this item was on sale and I’m sure I wasn’t the only one to purchase it, J.C. Penny would just go on charging people the wrong price until one of them noticed the mistake.

I spent 20 minutes of my life walking around trying to fix a mistake that could have all been avoided had I listened to my wife (I admit it!) and caught the mistake when I first checked out. But that’s not the unusual thing about this story. The odd thing is that not an hour earlier, I passed up a $10 credit at Applebees.

What’s the difference? I was completely satisfied at Applebees and needed nothing more from them. J. C. Penny made me feel like a sucker and I wouldn’t stand for that.

Today’s lesson? Pay attention to your wives! Alright, more specifically, pay attention when you check out because checkers make mistakes, computers make mistakes and no one but you will care of you are overcharged.

Have you ever been overcharged for something? Did you speak up?

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7 People have left comments on this post

» Kevin @ Thousandaire.comNo Gravatar said: { Jan 13, 2011 - 08:01:47 }

I used to work in retail at Bass Pro Shops. That stuff happened all the time. It was a huge pain for the checker because I had to go verify they were telling the truth and then fill out a bunch of paperwork before I could mark it down. I don’t think it was intentional at my store because it takes a long time and makes customers unhappy. It does happen though.

Jesse MichelsenNo Gravatar Reply:

Bass Pro huh? The same thing would happen as Best Buy when I worked there. I’m sure it wasn’t intentional with JCPenny either, but it’s pretty frustrating to think that a company that large with that long of a history would be getting things like this right. I have no faith in price tags now! I’m always going to be wondering whether or not I’m getting the right price.

» FB @ FabulouslyBroke.comNo Gravatar said: { Jan 13, 2011 - 08:01:24 }

I am the biggest loudmouth when things are charged incorrectly. I will actually return things and not buy it because of $2.

Jesse MichelsenNo Gravatar Reply:

haha that’s awesome, if my wife wasn’t ready to kill me on the spot for just questioning her purchase, I would have done that!

» MoneyConeNo Gravatar said: { Jan 13, 2011 - 08:01:10 }

“Pay attention to your wives!”

Which one? (ducks!) 🙂

Jesse MichelsenNo Gravatar Reply:

hahaha I’m only a few hours away from the Polygamist city where Warren Jeffs was arrested…

» krantcentsNo Gravatar said: { Jan 13, 2011 - 07:01:39 }

I don’t remember, however I never I would never stand for it.

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